Frequently Asked Questions

Everything you need to know about shopping at Oxford's premier fashion destination.

What is your standard delivery timeframe?

We offer complimentary standard shipping on all UK orders over £150, typically arriving within 2-3 business days. International shipping times vary by destination but generally take 5-7 business days.

What is your return policy for boutique items?

You may return unworn items with original tags attached within 14 days of receipt for a full refund. Please note that for hygiene reasons, earrings and certain delicate accessories are non-returnable.

Are the products sold at MINOX Boutique authentic?

Absolutely. We pride ourselves on sourcing directly from official brand partners and luxury designers. Every item in our Oxford boutique and online store is guaranteed 100% authentic.

Can I Click & Collect from the Oxford store?

Yes, you can select 'In-Store Pickup' at checkout. Your order will be ready for collection at our Oxford boutique within 24 hours, and you will receive a notification email once it is prepared.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support digital wallets such as Apple Pay, Google Pay, and PayPal.

Do you offer professional styling advice?

Our in-store specialists are available for complimentary styling consultations. If you are shopping online and need sizing or coordination advice, you can contact our concierge team via email or live chat.